ExporThai Logo  Frequently Asked Questions
How much will it cost to ship my order?
How long will it take to receive my order?
Do you have a printed catalog?
Do you have wholesale pricing?
What is the minimum order?
What countries do you ship to?
How much duty will I pay?
What if I want more details about a product?
I've never imported anything before.  Is there anything special I need to do?
I'd like to use ExporThai's product photos to sell my products.  Can I do that?
Why is there a charge for fumigation on my order going to Australia?
What if I can't find an answer to my question in the FAQ?


How much will it cost to ship my order?

Please try our Shipping Estimator

If you estimate the weight of your order in Kilograms (1 Kilogram = 2.2 Pounds), and you know the destination country, then you can use our Shipping Estimator to calculate approximately how much it will cost to ship to your door.

For full details on shipping and handling terms and conditions, click the Policies button at the top of the ExporThai home page.

The Shipping Estimator is not exact, but is a very close estimate. We charge shipping and handling by dimensional weight, which may depend on the combination of products ordered and their packing configuration.

In order to find your exact shipping cost, enter your order on line
(click on the Shop Now  button on the ExporThai home page).
Shipping cost will be calculated for you on-line after you click "Checkout" and before you pay. If you do not want to accept the shipping cost, just click on the "Home" button at the top of the page.

For destinations other than the United States, Europe, Australia and China, shipping costs are not yet calculated on-line. In this case, just choose any shipping option when you check out. Complete your order, except for paying. We will contact you by email with a revised invoice giving the exact shipping cost to your country, along with instructions for making payment.


How long will it take to receive my order?

We estimate that you will receive your order about 7-14 days after we receive your payment.

Orders ship about 5-10 days after receiving your payment. Items which require no government export paperwork are faster. Government holidays, special items or items that require more than the ordinary Thai Government paperwork for export may take a bit longer. These special items mention the longer lead time in their product descriptions.

Transit time from Thailand to your destination varies by country, but is usually 2-3 days.

Customs clearance time varies greatly by port of entry, but is usually no more than 2 days. If the carrier contacts you to request information (such as more detailed company or personal information), be sure to respond promptly, as delays in supplying information to customs can cause additional delays.


Do you have a printed catalog?

ExporThai is a 100% internet wholesale business; we don't maintain a printed catalog.

Being 100% on line gives us the ability to keep our overhead low, our case sizes small, and our selection and pricing constantly up-to-date! Because our product selection is constantly being updated, a printed catalog would be out-of-date as soon as it came off the press!


Do you have wholesale pricing? 

All prices in our on-line catalog are wholesale, direct from Thailand.

The minimum order to receive wholesale pricing is simply one case of any of our items!

We occasionally run specials and promotions. If you'd like to be on our mailing list, send a blank email to notifyme@exporthai.com  and we'll add you to our mailing list!


What is the minimum order? 

The minimum order at ExporThai is one case of any item.

Of course, since you are buying direct, our prices are the same as you would get when buying much larger quantities. So, you'll probably want to buy more than one item. Especially since you will find shipping cost more economical with the more items you buy - the cost per unit weight of shipping goes down dramatically with weight.


What countries do you ship to? 

ExporThai ships worldwide, with no restrictions.


How much duty will I pay?  

Duty rates vary from product to product and country to country.

However, for the types of items sold by ExporThai, many items enter World Trade Organization (WTO) countries duty-free. The average duty rate is about 2.5%

Our experience is that, for orders under US$2000, many countries will assess no duty on your order.


What if I want more details about a product? 

First, be sure that you have clicked on the thumbnail image of the product, (like this one) to view the product detail page.

Click for example of detail page
Click the thumbnail image above to see a sample product detail page.

We pride ourselves in being as complete as possible with the information on the product detail page. However, if you find you still have questions about particular items, please feel free to email us your questions at  sales@exporthai.com


I've never imported anything before.  Is there anything special I need to do?

At ExporThai, we're experts on preparing proper documents for shipping our products worldwide. When you order from us, products will be delivered directly to your door, just as if you ordered from someone in your own country. Be sure to reply pomptly to any contact or inquiry from the shipping carrier. Sometimes they may need additional information about you or your company in order to clear your package in a timely way.


I'd like to use ExporThai's product photos to sell my products. Can I do that? 

We've invested a lot to make our site and our product photos, and we vigorously defend our copyrights. We also want to help you make your sell-through as effective as possible. Therefore, we have the following policy:

We grant our customers right to use ExporThai photographs to sell those products they have purchased exclusively from ExporThai, and subject to our terms and conditions.

If you would like to use our photos, send us an email and we'll email you details.

DO NOT USE EXPORTHAI IMAGES COPIED FROM THE WEBSITE.
The files we allow you to use will have invisible digital signatures uniquely identifying you as the recipient. They are for your use only!


Why is there a charge for fumigation on my order going to Australia? 

Australia is the only country in the world requiring fumigation of all shipments containing wood, paper or bamboo products. Whether the shipment comes by sea or by air, in whatever size, certified fumigation in the country of origin is required.
In the past, the cost to fumigate and certify shipments was nominal, so ExporThai paid for the fumigation at its own expense.
Beginning in early 2006, new Australian requirements forbid the batching of small shipments in a single fumigation and required use of an Australian government certified fumigator. This means that we pay a high price for fumigation, even for the smallest shipments.
ExporThai now asks our customers to share some of the cost of fumigation for orders under USD2000. We apologize for the change and thank you for your understanding.


What if I can't find an answer to my question in the FAQ? 

Please email your question to us at sales@exporthai.com